Shipping
Shipping is FREE on orders over $100 being posted within Australia. For orders under $100 a flat $10 shipping fee will occur.
We use an Australia Post signature on delivery service to ensure that all items arrive safely at their designated address. If you would prefer your item to be left in a safe location at the delivery address then please specify in your order notes.
We also ship to USA, New Zealand and Singapore at an additional cost. Please contact us at sales@greensfootwear.com.au for a shipping price.
NOTE: there are restrictions on some products being shipped to International destinations.
Green’s Online Returns Policy
Because sometimes the perfect fit takes a second try.
This policy covers change-of-mind returns. It doesn't limit your rights under the Australian Consumer Law — if your item is faulty, see the Faulty Items section below, which isn't subject to the conditions, timeframes, or fees described here.
Returning Full-Priced Items
We want you to love your shoes! If they’re not quite right, you can return full-priced items within 30 days of placing your order for:
- An exchange
- A store credit
- Or a refund
To be eligible, items must be:
✔️ Unworn
✔️ In original condition
✔️ With all packaging and components (just how they arrived)
We inspect and document every order before sending it out — and again when it comes back — to make sure everything’s in great shape.
Used or damaged items can’t be returned and will need to be collected by the customer.
Note: Swimwear can’t be returned or exchanged for hygiene reasons.
What About Sale Items?
Items marked down by more than 20% can be returned for change of mind for:
- Store credit only, no refund
We want you to shop confidently, so if you're unsure about sizing or fit, get in touch — we’re happy to help before you buy.
Refunds & Fees
If you request a refund for a change of mind return a 3% return handling fee may be deducted from your refund. This fee does not apply to faulty items.
Refunds are issued to your original payment method, and your bank may take 3–5 business days to process the funds.
Exchanges Made Easy
Need a different size or style? No problem.
We’ll send your exchange pair out on us — free shipping from Green’s to you.
Sending Your Return
Return postage is at the customer’s expense, and you're welcome to arrange this however works best for you — whether that's booking your own postage directly with Australia Post (or any carrier), or using the link below to our Australia Post return portal. We recommend using a tracked postage option, as we're not able to take responsibility for items lost in transit before they reach us.
Click here to start your return with Australia Post.
Please note:
The cost of the return label generated through this link is set by Australia Post, not Green’s Footwear.
In some cases, you may find a cheaper postage rate by visiting your local post office and sending the parcel directly. Our return portal is simply provided as a convenient, accessible option for anyone who'd prefer not to (or can't easily) get to a post office.
How to return items:
- Pack items securely (you can reuse our satchel)
- Include your Green’s returns card
- Don’t stick tape or labels directly on the shoebox
⚠️ A $5 restocking fee applies if the shoebox is damaged or returned with labels on it.
Where to Send Your Return
Send your returns to:
Greens Footwear
45 Cronulla St,
Cronulla NSW 2230
Or feel free to drop them off in-store!
Faulty Items
Think your item might be faulty? We’re here to help.
Please email sales@greensfootwear.com.au with:
- Your order number
- A brief description of the fault
- Clear photos of:
- The tops and soles of both shoes
- The specific fault
Our claims team will review it and get back to you within 48 hours.
